Last updated: 15 May 2026
Terms of Service
These Terms of Service ("Terms") govern your use of Revence, operated by Kremer Software ("we", "us"). By connecting your Stripe account or using the dashboard, you agree to these Terms.
1. The service
Revence automatically detects failed subscription payments in your Stripe account and sends branded recovery emails to your customers with a one-click payment link. The service operates via Stripe Connect. You authorise us to receive webhook events from Stripe on your behalf. We do not store your Stripe secret keys and cannot initiate transfers or refunds.
2. Fees
We charge 5% of each successfully recovered payment — nothing else. • No monthly subscription fee • No setup or onboarding fee • No charge if a recovery attempt fails • No charge for sending emails or creating payment links Fees are deducted automatically from the recovered amount via Stripe Connect before the funds are transferred to your account. You will receive 95% of each recovered payment.
3. Your responsibilities
By using Revence you confirm that: • You are authorised to accept payments from your customers via Stripe • Your customers have a contractual relationship with you (e.g. a gym membership) • You will maintain accurate sender name, reply-to email and support contact details in the dashboard • You will not use the service to send unsolicited commercial messages • You comply with applicable laws, including GDPR, when processing customer data through this platform
4. Our responsibilities
We will: • Send recovery emails promptly after receiving a failed-payment webhook from Stripe (typically within seconds) • Keep your branding settings and customer data secure • Provide the dashboard for monitoring recovery attempts We do not guarantee a specific recovery rate. Results depend on your customers' willingness to pay and the validity of their payment methods.
5. Limitation of liability
Revence is provided "as is". To the maximum extent permitted by law, Kremer Software is not liable for: • Lost revenue if the service is unavailable • Emails not delivered due to spam filters or incorrect customer email addresses • Actions taken by Stripe, Resend or other third-party processors Our total liability to you in any calendar year will not exceed the fees we have collected from you during that year.
6. Termination
Either party may terminate the relationship at any time: • You can disconnect your Stripe account via the dashboard at any time. No further webhooks will be processed. • We may suspend or terminate accounts that violate these Terms or applicable law, with or without notice. Upon termination, any fees already earned by us for successfully recovered payments remain due.
7. Changes to these Terms
We may update these Terms from time to time. We will notify you by email at least 14 days before any material change takes effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
8. Governing law
These Terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.
9. Contact
For questions about these Terms, email hello@hello@revence.app.