Last updated: 21 June 2026
Terms of Service
These Terms of Service ("Terms") govern your use of Revence, operated by Kremer Software ("we", "us"). By connecting your Stripe account or using the dashboard, you agree to these Terms.
1. The service
Revence automatically detects failed subscription payments in your Stripe or Mollie account and sends branded recovery messages (WhatsApp and/or email) to your customers with a one-click payment link. These messages are friendly service and payment reminders sent on your behalf and under your branding. Revence is a software tool — not a debt-collection agency — and does not perform debt collection, dunning, or credit assessment on your behalf. The service operates via Stripe Connect and/or Mollie OAuth. You authorise us to receive webhook events from your payment provider on your behalf. We do not store your Stripe secret keys or Mollie secret tokens and cannot initiate transfers or refunds.
2. Fees & invoicing
2.1 Revence charges 10% of each successfully recovered payment processed via the platform. 2.2 Stripe payments: For payments recovered via Stripe, the fee (10%) is automatically deducted from the recovered amount via Stripe Connect before the funds are transferred to your account. You receive 90% of each recovered payment. 2.3 Mollie payments: For payments recovered via Mollie, the fee (10%) is deducted automatically as an application fee at the moment of payment, via Mollie Connect, before the funds reach your account. You receive 90% of each recovered payment. No separate invoice or manual payment is required. 2.4 Commission is only ever charged on a successfully recovered payment. If a recovered payment is later refunded or charged back, Revence automatically reverses its commission for that payment. 2.5 VAT and invoicing: The 10% commission is exclusive of VAT. For merchants established in the Netherlands, 21% VAT applies. For merchants in other EU member states with a valid VAT number, VAT is reverse-charged (0%). Revence provides a periodic VAT statement of the commission withheld for your accounting. Merchants must enter their valid VAT number in the dashboard. • No monthly subscription fee • No setup or onboarding fee • No charge if a recovery attempt fails • No charge for sending messages or creating payment links
3. Your responsibilities & consent warranty
You are the data controller for your customers' personal data; Revence acts only as your processor (see the Data Processing Agreement). You determine who is contacted, through which channel, and on what legal basis. By using Revence you warrant and confirm that: • You are authorised to accept payments from your customers via Stripe or Mollie; • Your customers have a contractual relationship with you (e.g. a subscription); • You have a valid legal basis and, where required, the necessary consent to contact each customer via email and/or WhatsApp for payment-related service messages — including any consent required under applicable consumer-protection, marketing, and electronic-communications law in the customer's country (for example GDPR/AVG, ePrivacy/PECR in the UK, the TCPA in the US, and local language requirements such as Loi Toubon in France); • The contact details you provide were lawfully obtained and are accurate; • You will maintain accurate sender name, reply-to email and support contact details in the dashboard; • You will not use the service to send unsolicited commercial or marketing messages; • You comply with all laws applicable to you and to your customers when processing customer data and sending messages through this platform. Obtaining and documenting the required consent from your customers is your responsibility as the controller, not Revence's.
4. Our responsibilities
We will: • Send recovery messages (WhatsApp and/or email) promptly after detecting a failed payment (typically within seconds) • Keep your branding settings and customer data secure • Provide the dashboard for monitoring recovery attempts We do not guarantee a specific recovery rate. Results depend on your customers' willingness to pay and the validity of their payment methods.
5. Liability & indemnification
Revence is provided "as is". To the maximum extent permitted by law, Kremer Software is not liable for: • Lost revenue if the service is unavailable • Emails not delivered due to spam filters or incorrect customer email addresses • Actions taken by Stripe, Mollie, Resend, Meta or other third-party processors Our total liability to you in any calendar year will not exceed the fees we have collected from you during that year. Indemnification: You indemnify and hold Kremer Software harmless against any claim, fine, penalty, or cost from a customer, regulator, or other third party that arises from your use of the service in breach of these Terms — in particular any claim relating to messages sent without the required legal basis or consent, or in breach of consumer-protection, marketing, electronic-communications, or language laws applicable to your customers.
6. Suspension & termination
6.1 Because commission is deducted automatically at the moment each payment is recovered (see Article 2), no separate invoicing or payment by the merchant is involved, and there is no outstanding balance to collect. 6.2 Revence may suspend or terminate access for any merchant that violates these Terms or applicable law, or whose use harms the deliverability or standing of the platform (for example, sending to invalid addresses or generating spam complaints). Where reasonably possible we give prior notice. 6.3 Either party may end the relationship at any time. You can disconnect your Stripe or Mollie account via the dashboard; no further payments will be processed and no further commission will arise. Commission already deducted on successfully recovered payments is final, subject to the reversal rule in Article 2.4. 6.4 Revence is not liable for any loss of income or missed payment recovery during a period of suspension that results from the merchant's own breach.
7. Evidential value of the database
The records and database logs of Revence (Kremer Software) constitute binding and conclusive evidence between the parties with respect to payments recovered via the platform, the revenue achieved and the commissions due thereon, subject to proof to the contrary by the merchant. For each successfully recovered payment, Revence records: • Timestamp of the recovered payment; • Merchant ID and connected payment service (Stripe or Mollie); • Unique transaction ID from the payment provider; • Recovered amount and calculated commission; • Recovery channel (which WhatsApp message or email triggered the payment).
8. Changes to these Terms
We may update these Terms from time to time. We will notify you by email at least 14 days before any material change takes effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
9. Governing law
These Terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.
10. Contact
For questions about these Terms, email contact@revence.app.